Frequently Asked Questions

Find answers to common questions about firsttutum

We use industry-standard AES-256 encryption for all data at rest and TLS 1.3 for data in transit. Our infrastructure is regularly audited and compliant with SOC 2, GDPR, and other security standards. All data is stored in secure data centers with multiple layers of physical and network security.
Yes, our desktop and mobile applications allow you to mark files for offline access. These files will be downloaded to your device and synchronized once you're back online.
We support conversion between dozens of file formats including PDF, DOCX, PPTX, XLSX, JPG, PNG, MP3, MP4, and many more. Our conversion technology preserves formatting, images, and document structure. See our complete documentation for a full list of supported conversions.
Our live recording feature uses your device's camera and microphone to capture video, audio, or pictures directly in your browser. The content is automatically saved to your cloud storage and can be accessed from any device. Recordings are processed in real-time with optimization for storage efficiency while maintaining quality.
Yes, you can change your plan at any time. When upgrading, you'll get immediate access to the new features and your billing will be prorated. When downgrading, the changes will take effect at the start of your next billing cycle. No data is lost when changing plans.

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